Personal Injury Relationships - Learning Only

Content
6 modules

Instructor
PIEF ASSESSOR

Price
$150 - 190

Description

This is a learning only version for professional development. See below for details on the assessment versions of this Skill Pod linked to qualifications.

The Personal Injury Relationships Skill Pod aims to develop the skills and knowledge required to maintain ongoing relationships with and retain the business of clients within the personal injury management sector.

It involves using organisational and interpersonal skills in one-to-one interactions to retain and enhance the client relationship.

Options

You have the following choices:

  • Complete this stand-alone skill pod as professional development ($190)
  • Complete the stand-alone assessment only and receive a statement of attainment ($370)
  • Complete stand-alone version of this skill pod and associated assessment and receive a statement of attainment ($560)
  • Complete the full qualification by completing all required skill pods and associated assessments

You also have the option to complete assessment tasks and receive a Nationally Recognised statement of attainment for the unit of competency FNSPIM419 Maintain relationships with personal injury clients. You can choose to:

  • enrol in the Learning and Assessment version now, getting access to both learning content and assessment tasks straight away
  • complete the Learning only version now and come back and enrol in the Assessment only version at a later date

If you have extensive experience in the industry and believe you do not need to undertake any further training you can choose the Assessment only version and get access to the assessment tasks straight away, without needing to complete the learning activities.

Register for another option

To register for the Learning and Assessment version or the Assessment only version contact our Support Officers on 03 9940 4893 or training_pief@pief.com.au 

Help

If you require any help throughout your studies, do not hesitate to contact our friendly and helpful Support Officers on 03 9940 4893 or training_pief@pief.com.au 

 

Objectives

This Skill Pod aims to help you discover the skills, knowledge and behaviour required to:

  • Maintain customer records
  • Use effective communication
  • Monitor and report on service

The activities and reflection questions throughout this module will help you to build new skills and refine current practices in line with expert advice and best practice in customer service and personal injury management.

Certificate

By completing/passing this course, you will attain the certificate Personal Injury Relationships - Learning Only

1.
Skill Pod Overview
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2.
Maintain Customer Records
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3.
Effective Communication
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4.
Monitor and Report on Service
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5.
Skill Pod Summary
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6.
Congratulations
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