PIEF Learning System

The Personal Injury Education Foundation delivers leading education and training programs, events, and initiatives for people working in the personal injury and disability management industries in Australia.

SIRA/CTP Enrolments

This is a learning only version for professional development. See below for details on the assessment versions of this Skill Pod linked to qualifications. The Build and Sustain Relationships Skill Pod aims to develop the skills and knowledge required to; identify your customer needs, maintain customer records, deliver a service to your customers, maintain regular communication, monitor and report on customer satisfaction. The activities and reflection questions throughout the Skill Pod will help you to build new skills and refine current practices in line with expert advice and best practice in customer service and personal injury management. You have the following choices: Complete this stand-alone skill pod as professional development ($400) Complete the stand-alone assessment only and receive a statement of attainment ($450) Complete stand-alone version of this skill pod and associated assessment and receive a statement of attainment ($700) Complete the full qualification by completing all required skill pods and associated assessments Complete dual qualifications in Personal Injury Management and Customer Engagement You also have the option to complete assessment tasks and receive a Nationally Recognised statement of attainment for the unit of competencies BSBCUS301 Deliver and monitor a service to customers and FNSPIM409 Maintain customer relationship. You can choose to: enrol in the Learning and Assessment version now, getting access to both learning content and assessment tasks straight away complete the Learning only version now and come back and enrol in the Assessment only version at a later date If you have extensive experience in the industry and believe you do not need to undertake any further training you can choose the Assessment only version and get access to the assessment tasks straight away, without needing to complete the learning activities. To register for the for the Learning and Assessment version ($700) of this skill pod please click here To register for the Assessment only version ($450) of this skill pod please click here If you require any assistance throughout your studies, do not hesitate to contact our friendly and helpful Student Support Officers on 03 9940 4893 or training_pief@pief.com.au    Read More

This is a learning only version for professional development. See below for details on the assessment versions of this Skill Pod linked to qualifications. The Deliver Service Strategies Skill Pod aims to develop the skills and knowledge required to; identify your customer needs, maintain customer records, maintain regular communication, implement, evaluate and report on customer service strategies. The activities and reflection questions throughout the Skill Pod will help you to build new skills and refine current practices in line with expert advice and best practice in customer service and personal injury management. You have the following choices: Complete this stand-alone skill pod as professional development ($400) Complete the stand-alone assessment only and receive a statement of attainment ($450) Complete stand-alone version of this skill pod and associated assessment and receive a statement of attainment ($700) Complete the full qualification by completing all required skill pods and associated assessments Complete dual qualifications in Personal Injury Management and Customer Engagement You also have the option to complete assessment tasks and receive a Nationally Recognised statement of attainment for the unit of competencies BSBCUS401 Coordinate implementation of customer service strategies and FNSPIM409 Maintain customer relationship. You can choose to: enrol in the Learning and Assessment version now, getting access to both learning content and assessment tasks straight away complete the Learning only version now and come back and enrol in the Assessment only version at a later date If you have extensive experience in the industry and believe you do not need to undertake any further training you can choose the Assessment only version and get access to the assessment tasks straight away, without needing to complete the learning activities. To register for the for the Learning and Assessment version ($700) of this skill pod please click here To register for the Assessment only version ($450) of this skill pod please click here If you require any assistance throughout your studies, do not hesitate to contact our friendly and helpful Student Support Officers on 03 9940 4893 or training_pief@pief.com.au  Read More

This is a learning only version for professional development. See below for details on the assessment versions of this Skill Pod linked to qualifications. Throughout this Skill Pod, you will explore the skills, behaviours and knowledge required to develop, implement and review a Return to Work or Injury Management System. You have the following choices: Complete this stand-alone skill pod as professional development ($400) Complete the stand-alone assessment only and receive a statement of attainment ($450) Complete stand-alone version of this skill pod and associated assessment and receive a statement of attainment ($700) Complete the full qualification by completing all required skill pods and associated assessments Complete dual qualifications in Personal Injury Management and Customer Engagement You also have the option to complete assessment tasks and receive a Nationally Recognised statement of attainment for the unit of competencies FNSPIM410 Collect, assess and use information and PSPINM014 Contribute to a quality injury management system. You can choose to: enrol in the Learning and Assessment version now, getting access to both learning content and assessment tasks straight away complete the Learning only version now and come back and enrol in the Assessment only version at a later date If you have extensive experience in the industry and believe you do not need to undertake any further training you can choose the Assessment only version and get access to the assessment tasks straight away, without needing to complete the learning activities. To register for the for the Learning and Assessment version ($700) of this skill pod please click here To register for the Assessment only version ($450) of this skill pod please click here If you require any assistance throughout your studies, do not hesitate to contact our friendly and helpful Student Support Officers on 03 9940 4893 or training_pief@pief.com.au  Read More

This is a learning only version for professional development. See below for details on the assessment versions of this Skill Pod linked to qualifications. Guiding an injured person through the return to work process is no small task. The rewarding and often challenging role of a return to work coordinator, case manager or other type of return to work specialist, requires specific skills, knowledge and behaviours. This Skill Pod aims to help you discover the skills, knowledge and behaviours required when assisting an injured person to return to work. The activities and reflection questions throughout this Skill Pod will help you to build new skills and refine current practices in line with expert advice and best practice in return to work. You have the following choices: Complete this stand-alone skill pod as professional development ($400) Complete the stand-alone assessment only and receive a statement of attainment ($450) Complete stand-alone version of this skill pod and associated assessment and receive a statement of attainment ($700) Complete the full qualification by completing all required skill pods and associated assessments Complete dual qualifications in Personal Injury Management and Customer Engagement You also have the option to complete assessment tasks and receive a Nationally Recognised statement of attainment for the unit of competencies FNSPIM405 Facilitate a return to work and FNSPIM401 Plan and implement rehabilitation and return to work and health strategies. You can choose to: enrol in the Learning and Assessment version now, getting access to both learning content and assessment tasks straight away complete the Learning only version now and come back and enrol in the Assessment only version at a later date If you have extensive experience in the industry and believe you do not need to undertake any further training you can choose the Assessment only version and get access to the assessment tasks straight away, without needing to complete the learning activities. To register for the for the Learning and Assessment version ($700) of this skill pod please click here To register for the Assessment only version ($450) of this skill pod please click here If you require any assistance throughout your studies, do not hesitate to contact our friendly and helpful Student Support Officers on 03 9940 4893 or training_pief@pief.com.au  Read More

This is a learning only version for professional development. See below for details on the assessment versions of this Skill Pod linked to qualifications. The Know Your Industry Skill Pod aims to develop the skills and knowledge required to apply organisation procedures, guidelines, policies and industry standards to day-to-day work in the personal injury management sector. It applies to individuals who develop and apply specialised knowledge of the sector, services and organisation to undertake a broad range of tasks. You have the following choices: Complete this stand-alone skill pod as professional development ($450) Complete the stand-alone assessment only and receive a statement of attainment ($450) Complete stand-alone version of this skill pod and associated assessment and receive a statement of attainment ($750) Complete the full qualification by completing all required skill pods and associated assessments Complete dual qualifications in Personal Injury Management and Customer Engagement You also have the option to complete assessment tasks and receive a Nationally Recognised statement of attainment for the unit of competency FNSPIM303 Work within the personal injury management sector. You can choose to: enrol in the Learning and Assessment version now, getting access to both learning content and assessment tasks straight away complete the Learning only version now and come back and enrol in the Assessment only version at a later date If you have extensive experience in the industry and believe you do not need to undertake any further training you can choose the Assessment only version and get access to the assessment tasks straight away, without needing to complete the learning activities. To register for the for the Learning and Assessment version ($750) of this skill pod please click here To register for the Assessment only version ($450) of this skill pod please click here If you require any assistance throughout your studies, do not hesitate to contact our friendly and helpful Student Support Officers on 03 9940 4893 or training_pief@pief.com.au  Read More

This is a learning only version for professional development. See below for details on the assessment versions of this Skill Pod linked to qualifications. The Lead and Develop People Skill Pod, aims to develop the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation's standards and values, determine individual and team development needs and to facilitate the development of the workgroup. You have the following choices: Complete this stand-alone skill pod as professional development ($400) Complete the stand-alone assessment only and receive a statement of attainment ($450) Complete stand-alone version of this skill pod and associated assessment and receive a statement of attainment ($700) Complete the full qualification by completing all required skill pods and associated assessments Complete dual qualifications in Personal Injury Management and Customer Engagement You also have the option to complete assessment tasks and receive a Nationally Recognised statement of attainment for the units of competencies BSBMGT401 Show Leadership in the Workplace and BSBLED401 Develop Teams and Individuals. You can choose to: enrol in the Learning and Assessment version now, getting access to both learning content and assessment tasks straight away complete the Learning only version now and come back and enrol in the Assessment only version at a later date If you have extensive experience in the industry and believe you do not need to undertake any further training you can choose the Assessment only version and get access to the assessment tasks straight away, without needing to complete the learning activities. To register for the for the Learning and Assessment version ($700) of this skill pod please click here To register for the Assessment only version ($450) of this skill pod please click here If you require any assistance throughout your studies, do not hesitate to contact our friendly and helpful Student Support Officers on 03 9940 4893 or training_pief@pief.com.au  Read More

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