PIEF Learning Portal

This Skill Shot provides a brief insight into supportive communication techniques when interacting with people with mental health issues. Read more

In this Skill Shot, we will explore how workers compensation schemes operate throughout Australia: History of Workers Compensation Worker Benefits and Entitlements Workers Compensation Coverage This Skill Shot will take 7 to 10 minutes to complete. Read more

This is a learning only version for professional development. See below for details on the assessment versions of this Skill Pod linked to qualifications. The Mental Health Awareness skill pod describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues. This unit applies to support a person in contexts outside the mental health sector, but who come into contact with people with mental health issues. The services and support provided are not mental health specific. Options You have the following choices: Complete this stand-alone skill pod as professional development ($240) Complete the stand-alone assessment only and receive a statement of attainment ($400) Complete stand-alone version of this skill pod and associated assessment and receive a statement of attainment ($640) Complete the full qualification by completing all required skill pods and associated assessments You also have the option to complete assessment tasks and receive a Nationally Recognised statement of attainment for the unit of competency: CHCMHS001 Work with people with mental health issues .  You can choose to: enrol in the Learning and Assessment version now, getting access to both learning content and assessment tasks straight away complete the Learning only version now and come back and enrol in the Assessment only version at a later date If you have extensive experience in the industry and believe you do not need to undertake any further training you can choose the Assessment only version and get access to the assessment tasks straight away, without needing to complete the learning activities. Register for another option To register for the Learning and Assessment version or the Assessment only version contact our Support Officers on 03 9940 4893 or training_pief@pief.com.au  Help If you require any help throughout your studies, do not hesitate to contact our friendly and helpful Support Officers on 03 9940 4893 or training_pief@pief.com.au  Read more

This Skill Pod describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers.  This unit applies to work in a range of health and community services contexts. Options You have the following choices: Complete this stand-alone skill pod as professional development ($240) Complete the stand-alone assessment only and receive a statement of attainment ($400) Complete stand-alone version of this skill pod and associated assessment and receive a statement of attainment ($640) Complete the full qualification by completing all required skill pods and associated assessments ​You also have the option to complete assessment tasks and receive a Nationally Recognised statement of attainment for the unit of competency; CHCCSM004 Coordinate complex case requirements. . You can choose to: enrol in the Learning and Assessment version now, getting access to both learning content and assessment tasks straight away complete the Learning only version now and come back and enrol in the Assessment only version at a later date If you have extensive experience in the industry and believe you do not need to undertake any further training you can choose the Assessment only version and get access to the assessment tasks straight away, without needing to complete the learning activities. Register for another option To register for the Learning and Assessment version or the Assessment only version contact our Support Officers on 03 9940 4893 or training_pief@pief.com.au  Help If you require any help throughout your studies, do not hesitate to contact our friendly and helpful Support Officers on 03 9940 4893 or training_pief@pief.com.au Read more

This is a learning only version for professional development. See below for details on the assessment versions of this Skill Pod linked to qualifications. The Deliver Service Strategies Skill Pod aims to develop the skills and knowledge required to; identify your customer needs, maintain customer records, maintain regular communication, implement, evaluate and report on customer service strategies. The activities and reflection questions throughout the Skill Pod will help you to build new skills and refine current practices in line with expert advice and best practice in customer service and personal injury management. Options You have the following choices: Complete this stand-alone skill pod as professional development ($240) Complete the stand-alone assessment only and receive a statement of attainment ($400) Complete stand-alone version of this skill pod and associated assessment and receive a statement of attainment ($640) Complete the full qualification by completing all required skill pods and associated assessments Complete dual qualifications in Personal Injury Management and Customer Engagement You also have the option to complete assessment tasks and receive a Nationally Recognised statement of attainment for the unit of competencies BSBCUS401 Coordinate implementation of customer service strategies and FNSPIM409 Maintain customer relationship. You can choose to: enrol in the Learning and Assessment version now, getting access to both learning content and assessment tasks straight away complete the Learning only version now and come back and enrol in the Assessment only version at a later date If you have extensive experience in the industry and believe you do not need to undertake any further training you can choose the Assessment only version and get access to the assessment tasks straight away, without needing to complete the learning activities. Register for another option To register for the Learning and Assessment version or the Assessment only version contact our Support Officers on 03 9940 4893 or training_pief@pief.com.au  Help If you require any help throughout your studies, do not hesitate to contact our friendly and helpful Support Officers on 03 9940 4893 or training_pief@pief.com.au  Read more

This Skill Pod describes the skills and knowledge required to apply research to analyse, evaluate and implement continuous improvement measures in return to work (RTW) programs within organisations. The Effective Organisational RTW Programs Skill Pod aims to develop the skills and knowledge required to: Research industry best practice return to work models Review your organisations return to work program Prepare and present an organisational continuous improvement plan to identify improvement areas Develop an action plan to implement the organisation's return to work program improvements. Options You have the following choices: Complete this stand-alone skill pod as professional development ($190) Complete the stand-alone assessment only and receive a statement of attainment ($370) Complete stand-alone version of this skill pod and associated assessment and receive a statement of attainment ($560) Complete the full qualification by completing all required skill pods and associated assessments ​You also have the option to complete assessment tasks and receive a Nationally Recognised statement of attainment for the unit of competency; FNSPIM518 Evaluate and improve return to work programs. . You can choose to: enrol in the Learning and Assessment version now, getting access to both learning content and assessment tasks straight away complete the Learning only version now and come back and enrol in the Assessment only version at a later date If you have extensive experience in the industry and believe you do not need to undertake any further training you can choose the Assessment only version and get access to the assessment tasks straight away, without needing to complete the learning activities. Register for another option To register for the Learning and Assessment version or the Assessment only version contact our Support Officers on 03 9940 4893 or training_pief@pief.com.au  Help If you require any help throughout your studies, do not hesitate to contact our friendly and helpful Support Officers on 03 9940 4893 or training_pief@pief.com.au Read more